August 24, 2018

Policies

DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your TLab Mobile Gaming & Music Production reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of cancellation of a party reservation less than 3 hours in duration within 14 days of your event. NO REFUND in the event of cancellation of 3 or more hour Event reservation within 30 days of your event. TLab Mobile Gaming & Music Production will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.

PRIVACY POLICY:
TLab Mobile Gaming & Music Production is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our home zip code of 30038.  See our Service Area page for more information.

BAD WEATHER:
TLab Mobile Gaming & Music Production trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party.  In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

We are not responsible for the weather; however, the TLab Mobile Gaming & Music Production Game Coach is responsible for making a weather related play/no-play decision that protects the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.

SUPERVISED CHILDREN:
TLab Mobile Gaming & Music Production requires a parent or responsible adult to be present inside or just outside of the trailer at all times.

ALCOHOL/DRUGS:
You may serve alcohol at a TLab Mobile Gaming & Music Production event or party. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if it interferes with the safe environment we strive to create. Drugs of any sort will not be tolerated in or around the TLab Mobile Gaming & Music Production equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
TLab Mobile Gaming & Music Production or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, TLab Mobile Gaming & Music Production reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. TLab Mobile Gaming & Music Production or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
We do not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on TLab Game Truck Facebook Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Facebook Page please advise the Game Coach prior to the start of the event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We might also have to block your driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he will not do it.

VIDEO GAME RATINGS:
TLab Mobile Gaming & Music Production will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event.   TLab Mobile Gaming & Music Production will NOT allow Adult Only Games.

By Submitting Payment you agree to these terms.

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